Company introduction

Founded 100 years ago in Brussels, Macq is a company of experts and engineers grouped together around a single mission: innovating every day to simplify its customers’ professions. Our company is now an essential partner for Traffic and Automation-related professions because we have always earned customer trust.
                        Managing Smart Mobility for Health, Safety, Security and Environment


You like to take care of high level ongoing projects and support the clients who needs your help? Join the Support team as a Junior Engineer!

Apply Now!

Junior SUPPORT ENGINEER

Brussels, Belgium

As an Engineer Support junior you are responsible for :

  • Answer questions from our partners/customers in a timely manner
  • Diagnose and resolve technical problems related to hardware and software
  • Respond to technical support requests by phone, mail or ticket
  • Research answers using available information resources
  • Advise users on appropriate actions
  • Follow standard support procedures
  • Identify and escalate situations requiring urgent attention
  • Inform management of recurring problems
  • Keep abreast of information, changes and updates to the system
  • Maintain the quality of the relationship with the customer
  • Participate in a 24/7 standby rotation system

You are willing to train in the following areas :

  •  Install and configure Linux servers
  • Controlling available system resources
  • Structure of MongoDB
  • Create and manage the database, collections, documents and indexes

Why are you the junior support engineer we are looking for:

  • You have the following skills
  • Analytical skills
  • Knowledge of the Microsoft Office suite
  • Interested in Linux server management
  • French and/or Dutch with a good knowledge of English
    Desired additional skills:
    Network management
    - General knowledge of databases
    - Apache web server - Nginx
    - Knowledge of call tracking applications
    - Interest in smart mobility solutions
    - Excellent planning and organizational skills

WHAT WE
HAVE TO OFFER

An attractive remuneration package and fringe benefits in-line with your experience
Experience in a growing Belgian company on the international market
A varied job, where you will be continually expanding your knowledge
A high-tech environment that is full of creative and technical talent
Guided career development opportunities