Bedrijfsintroductie
Macq, dat 100 jaar geleden in Brussel werd opgericht, is een bedrijf van experts en ingenieurs dat zich heeft gegroepeerd rond één enkele missie: elke dag innoveren om het beroep van zijn klanten te vereenvoudigen. Ons bedrijf is nu een onmisbare partner voor beroepen die verband houden met verkeer en automatisering, omdat wij altijd het vertrouwen van onze klanten hebben verdiend.
Beheer van slimme mobiliteit voor gezondheid, veiligheid, beveiliging en milieu
You like to take care of high level ongoing projects and support the clients who needs your help? Join the Support team as a Junior Engineer!
As an Engineer Support junior you are responsible for :
- Answer questions from our partners/customers in a timely manner
- Diagnose and resolve technical problems related to hardware and software
- Respond to technical support requests by phone, mail or ticket
- Research answers using available information resources
- Advise users on appropriate actions
- Follow standard support procedures
- Identify and escalate situations requiring urgent attention
- Inform management of recurring problems
- Keep abreast of information, changes and updates to the system
- Maintain the quality of the relationship with the customer
- Participate in a 24/7 standby rotation system
You are willing to train in the following areas :
- Install and configure Linux servers
- Controlling available system resources
- Structure of MongoDB
- Create and manage the database, collections, documents and indexes
Why are you the junior support engineer we are looking for:
- You have the following skills
- Analytical skills
- Knowledge of the Microsoft Office suite
- Interested in Linux server management
- French and/or Dutch with a good knowledge of English
Desired additional skills:
Network management
- General knowledge of databases
- Apache web server - Nginx
- Knowledge of call tracking applications
- Interest in smart mobility solutions
- Excellent planning and organizational skills
WAT HEBBEN WE TE BIEDEN?
