Macq Privacy, Data Protection & Cookies Privacy
Updated on June, 2025
At Macq, we are committed to protecting your personal data and respecting your privacy. This Privacy & Cookie Policy explains how we collect, use, and store your personal information – whether you are visiting our website, using one of our applications, or interacting with our mobility solutions.
In addition to this policy, we provide specific privacy and data use notices directly within our products and services when personal data is involved. These notices are designed to be transparent and give you the right information at the right time.
Your trust is essential. That’s why we make it easy to understand:
- What data we collect
- Why we collect your Personal Data
- How we protect your Personal Data
- How we use cookies and what types we use
- Your rights under GDPR and other data protection laws
We encourage you to explore the sections below to learn more about our privacy practices. If you have any questions or would like to exercise your data rights, you’ll find contact details at the bottom of this page.
Most of the personal data we collect is provided directly by you—when you fill out a form on our website, apply for a job, or interact with our services. Some information is also collected automatically to help us improve your experience and ensure the security of our platform. Below is an overview of the types of data we collect and why.
Account & Contact Data
When you submit a form on our website—such as a contact request, demo inquiry, or newsletter sign-up—you voluntarily provide us with a range of information. This typically includes your name, company name, and email address. You may also choose to share additional details, such as your phone number, postal address, business sector, specific interests in our products or services, and a personal password if you choose to create an account.
Job Application Data
If you apply for a job through our website or via a recruitment agency, we collect the information necessary to evaluate your application. This includes your contact details (name, email, and phone number), the content of your cover letter and CV, and any other information you choose to include.
If your application progresses and we decide to make you a job offer, we may request additional information required for legal and HR purposes, such as your national ID number or work permit status.
We are committed to respecting your privacy throughout the recruitment process. We will never ask you to share sensitive personal data unrelated to the job, such as:
- Racial or ethnic origin
- Political views
- Religious or philosophical beliefs
- Trade union membership
- Sexual orientation
Browser & Technical Data
When you browse our website or use our online services, certain technical information is automatically collected to enhance your user experience and ensure platform security. This includes:
- Your browser language and location settings, used to display content in the correct language
- Geolocation data based on your IP address, for regional customization and analytics
- Your IP address and the date and time of your visit
- The type of browser and operating system you’re using
- The referring URL that led you to our site (for example, a search engine or email link)
This technical data allows us to:
- Display localized content relevant to your region
- Monitor the performance and security of our website
- Analyze usage patterns through anonymized statistics
- Continuously improve our online services
At Macq, we collect personal data to deliver, improve, and personalize our services, as well as to meet our legal obligations. Most of the data we process is provided directly by you when interacting with our website or services, while some is collected automatically to support your experience. Below is an overview of why we collect each type of personal data:
Account & Contact Data
We collect your contact and account details to provide you with the services you request and to ensure smooth communication. This includes answering your questions, processing inquiries, and managing your account. We also use this data for billing purposes and administrative follow-up.
Additionally, your information may be used to inform you about our products, services, or events, unless you choose to opt out. If you register for a Macq event (such as a webinar), your contact details may be shared with event organizers and sponsors to facilitate registration, logistics, or event-related communication.
If you have asked to be contacted by a local Macq Mobility Partner, or expressed interest in regional support, we may share your contact information with certified partners in your area to offer assistance and relevant services.
Job Application Data
We collect personal data you provide during job applications to assess your suitability for a role at Macq and to manage the recruitment process. This includes reviewing your application, contacting you for interviews, and preparing employment offers or contracts, if applicable. We will never request sensitive personal data unrelated to the hiring process, such as political opinions, religious beliefs, or health information. You may request to have your application data deleted at any time.
Browser & Usage Data
When you visit our website, we automatically collect technical data such as your IP address, browser language, platform, and referring page. This data is used for system administration, security monitoring, statistical analysis, and to improve our services. It also helps us tailor your user experience based on your language and location preferences.
Note: Some third-party providers may transfer your data outside the EU, particularly to the United States. These transfers are governed by the European Commission's standard contractual clauses.
At Macq, we take the protection of your personal data seriously. Whether you're visiting our website, contacting us through a form, or applying for a job, we are committed to safeguarding your privacy and handling your information responsibly.
We follow strict data protection principles to ensure that all personal data is:
- Collected for specific and legitimate purposes
- Processed in a transparent, fair, and secure manner
- Kept accurate and up to date
- Stored only for as long as necessary to fulfill legal, contractual, or business obligations
Access to personal data is restricted to authorized personnel only—such as customer support staff, recruitment officers, or technical teams—depending on the context in which the data was collected. All employees handling your data are bound by confidentiality obligations.
We do not sell or rent your personal information. If we share your data (for example, with event partners or local Mobility Solution partners), it is always with your consent or based on a legitimate interest, and only for the intended purpose.
Your data is hosted securely, with technical and organizational measures in place to protect it against unauthorized access, accidental loss, or unlawful processing. These measures include:
- Encryption and secure data storage
- Firewalls and intrusion detection systems
- Regular security audits and software updates
- Access controls and authentication systems
In the context of job applications, we ensure that only relevant data is collected and stored during the recruitment process, and you may request deletion of your data at any time if you are not hired.
As a user, you have full control over your personal information. You can access, update, or request the deletion of your data at any time by contacting us at privacy@macq.eu.
We are fully committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR), and continually review and improve our privacy practices to ensure your data remains safe and respected.
Macq's Latest ISO27001 Certification
Macq is proud to be certified for ISO/IEC 27001:2022 – Information Security Management
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to remember your actions and preferences (such as login, language, or items in a shopping cart) over a period of time, so you don’t have to re-enter them whenever you come back to the site or browse from one page to another.
At Macq, we use cookies to enhance your browsing experience, understand how you interact with our website, and improve the quality of our services. Some cookies are essential for the proper functioning of our site, while others help us analyse usage patterns or provide personalized content.
We use the following types of cookies:
- Essential Cookies: These cookies are strictly necessary for the website to function properly. They enable core functionalities such as page navigation, session management, and access to secure areas. The website cannot function properly without these cookies.
- Functional Cookies: These cookies allow our website to remember choices you make (such as your preferred language or region) and provide enhanced, more personalized features. They may also be used to provide services you’ve requested, like filling out forms or remembering login credentials.
- Statistics Cookies: Also known as performance cookies, these cookies collect information about how visitors use our site—such as which pages are visited most often—and help us understand user behavior. This data is anonymized and used for analytical purposes only, mainly via third-party tools like Google Analytics.
- Marketing Cookies: These cookies track your browsing habits to help us deliver relevant marketing content and advertisements. They may be set through our site by advertising partners or event sponsors and are used to build a profile of your interests.
You can choose to accept or decline cookies through your browser settings. Each browser offers different ways to manage your cookie preferences. For your convenience, here are links to cookie management instructions for popular browsers:
Chrome: https://support.google.com/chrome/answer/95647?hl=en
Edge: https://support.microsoft.com/en-us/help/4468242/microsoft-edge-browsing-data-and-privacy
Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Opera: https://help.opera.com/en/latest/web-preferences/#cookies
At Macq, we respect and uphold your rights under the General Data Protection Regulation (GDPR) and other applicable privacy laws. The GDPR is a European Union regulation designed to strengthen and unify data protection for all individuals within the EU. It ensures greater transparency and control over how your personal data is collected, stored, processed, and shared.
Under the GDPR, you have the following key rights:
- Right to Access – You can request to see the personal data we hold about you.
- Right to Rectification – You can ask us to correct any inaccurate or incomplete information.
- Right to Erasure (“Right to be forgotten”) – You can request that your data be deleted when it is no longer necessary for the purpose it was collected.
- Right to Restrict Processing – You can limit how we use your personal data in certain situations.
- Right to Data Portability – You can receive your data in a structured, commonly used format and transmit it to another controller.
- Right to Object – You can object to certain types of processing, such as direct marketing.
- Rights related to Automated Decision-Making and Profiling – You can request human intervention or challenge automated decisions.
To help you better understand these rights and the GDPR in general, you can download an official, easy-to-understand guide from the European Commission here:
- Dutch Version: 201805-OUCH-May-Dutch.pdf
- French Version: 201805-OUCH-May-Dutch.pdf
If you have any questions regarding this Privacy Policy, or if you have any enquiries about your personal data, please feel free to contact us:
- Using the request form below,
- Or via email at: privacy@macq.eu,
- Or by post at:
Macq SA/NV – Data Protection
2, rue de l’Aéronef
B-1140 Brussels
Belgium