GDPR / Privacy & Cookie Policy 

                                How we protect your privacy in our website www.macq.eu and our ERP and when you use our services and products.

                                Macq SA and Macq France offer many services to help you manage mobility,and traffic security in cities, regions or countries. As part of running those services we collect data about you and citizens. This data is not only essential to run services and products, but also critical for the safety, security and mobility of road networks.

                                This policy explains what information is collected, why it is collected, and how we use it.

                                1.   Information we collect ?

                                Most of the personal data we collect is directly provided by our users when they register and use our services. Other data is collected by recording interactions with our services.

                                Account & Contact Data: When on our website, you fill in one of our contact forms, you voluntarily give us certain information. This typically includes your name, company name, email address, and sometimes your phone number, postal address,your business sector and interest in Macq Products and Services, as well as a personal password.

                                Job Application Data: When you apply for a job on our website or via an employment agency, we usually collect your contact information (name, email, phone) and any information you choose to share with us in your introduction letter and Curriculum Vitae. If we decide to send you a job proposition, we will also ask you to provide extra personal details as required to fulfill our legal obligations and personnel management requirements.
                                We will not ask you to provide information that is not necessary for the recruitment process. In particular, we will never collect any information about your racial or ethnic origin, political opinions, religious beliefs, trade union membership or sexual life.

                                Browser Data: When you visit our website and access our online services, we detect and store your browser language and geolocation in order to customize your experience according to your country and preferred language. Our servers also passively record a summary of the information sent by your browser for statistical, security and legal purposes: your IP address, the time and date of your visit, your browser version and platform, and the web page that referred you to our website

                                2.   How we use this information ?

                                Account & Contact Data: We use your contact information in order to provide our services, to answer your requests, and for billing and account management reasons. We may also use this information for marketing and communication purposes (our marketing messages always come with a way for you to opt-out at any time). We also use this data in aggregated/anonymised form in order to analyze service trends.
                                If you have registered to participate in an event published on our website (such as a Webinar), we may transfer your name, email address, phone number and company name to our local organizer and to the sponsors of the event for both direct marketing purposes and in order to facilitate the preparations and booking for the event.
                                If you have expressed interest in using Macq Mobility Solution or asked to be contacted by an Macq Mobility Partner, we may also transfer your name, email address, phone number and company name to one of our official Partners in your country or region, for the purpose of contacting you to offer their local assistance and services.

                                Job Application Data: We will only process this information for our recruitment process, in order to evaluate and follow-up with your application, and in the course of preparing your contract, if we decide to send you a job proposition. You may contact us at any time to request the deletion of your information.

                                Browser Data: This automatically recorded data is anonymously analyzed in order to maintain and improve our services.

                                Accessing, Updating or Deleting Your Personal Information or other Personal Identifiable information

                                Account & Contact Data: You have the right to access and update personal data you have previously provided to us. You can do so at any time by connecting to your personal account on macq.eu. If you wish to permanently delete your account or personal information for a legitimate purpose, please send us our request via email privacy@macq.eu or by post at the adress at the end of this document. We will permanently delete your personal information, except when we are required to keep it for legal reasons (typically, for administration, billing and tax reporting reasons).

                                Job Application Data: You may contact us at any time to request access, updates or deletion of your application information. The easiest way to do it is to reply to the last message you exchanged with our Human Resource personnel.

                                See also Data Retention (point 5).

                                3.  Security

                                We realize how important and sensitive your personal data is, and we take a great number of measures to ensure that this information is securely processed, stored and preserved from data loss and unauthorized access. Our technical, administrative and organizational security measures are described in details in our Information Security Management System.  We are involved in ISO27001 certification process with the Certi-Trust company.

                                4.  Third Party Service Providers / Subprocessors

                                In order to support our operations we rely on several Service Providers. They help us with various services such as payment processing, web audience analysis, cloud hosting, marketing and communication, etc.

                                Whenever we share data with these Service Providers, we make sure that they use it in compliance with Data Protection legislation, and that the processing they carry out for us is limited to our specific purpose and covered by a specific data processing contract.

                                5.  Data Retention ?

                                Account & Contact Data: we will only retain such data as long as necessary for the purpose for which it was collected, as laid out in this policy, including any legal retention period, or as long as necessary to carry out a legitimate and reasonable promotion of our products and services.

                                Job Application Data: If we do not hire you, we may keep the information you provide for up to 5 years in order to contact you again for any new job proposition that may come up, unless you ask us not to do so. If we hire you, your personal information will be stored for the duration of your employment contract with us, and afterwards, during the applicable legal retention period that applies in the country where we employed you.

                                Browser Data: we will only retain this data for a short period of time, generally 2 months, unless we need to keep it in relation with a legitimate concern related to the security or performance of our services, or as required by law.

                                6.  Third Party Disclosure

                                Except as explicitly mentioned above, we do not sell, trade, or otherwise transfer your personal data to third parties. We may share or disclose aggregated or de-identified information, for research purposes, or to discuss trends or statistics with third-parties.

                                7.  Cookies

                                Cookies are small bits of text sent by our servers to your computer or device when you access our services. They are stored in your browser and later sent back to our servers so that we can provide contextual content. Without cookies, using the web would be a much more frustrating experience. We use them to support your activities on our website, for example your session (so you don't have to login again) or your shopping cart.

                                Cookies are also used to help us understand your preferences based on previous or current activity on our website (the pages you have visited), your language and country, which enables us to provide you with improved services.

                                We also use third-party services such as Google Analytics, who set and use their own cookies to identify visitors and provide their own contextual services.

                                You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies, or look at the links below.

                                8.  Policy Updates

                                We may update this Privacy Policy from time to time, in order to clarify it, to reflect any changes to our website, or to comply with legal obligations.

                                9.  Contacting Us

                                If you have are any question regarding this Privacy Policy, or any enquiry about your personal data policy,please contact us :

                                • using the request form hereafter,

                                • or via email privacy@macq.eu,

                                •  or by post:

                                                           Macq SA/NV – Data Protection
                                                           2, rue de l’Aéronef
                                                           B-1140 Brussels
                                                           Belgium


                                Request Form

                                GDPR gives you the right to access the information we hold about you and the right to request the deletion of that information.
                                The form below gives you the possibility to submit a request for deletion or verification of your data or file a complaint about our use of the GDPR.